Questions about the tech?, cost?, camera?, detector?, service?, alarm?
You have questions. We have answers.
The Cost
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How much does it cost to get RaiderVision?
It costs less than you might think to have RaiderVision protect your site. As every site is different and has different needs, we like to provide a tailored quote. We can get you a quote and get the RaiderVision system on your site within 24-48 hours. Fill in the form here or call us on 03300 553 559 to find out more.
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Are there any other costs?
We will outlay all the costs involved in using RaiderVision when we provide the quote. This will include the use of the RaiderVision system on your site, monitoring options, installation, etc.
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What is the minimum contract term?
The minimum contract term for RaiderVision is 4 weeks.
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What is the notice period?
We require a 1 week notice period to cancel your contract. This allows us to get someone to your site to uninstall and collect the equipment.
Getting Started
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How do I get started with RaiderVision?
It's simple! Make an enquiry or book a survey by clicking here. Otherwise call us on 03300 553 559 to discuss your requirements.
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Do I need a site survey?
In short, yes. A site survey allows us to offer you the best possible solution based on your unique situation. Often, "security experts" will want to place ten cameras on your site when perhaps four strategically placed cameras will offer similar levels of protection.
We will normally undertake a site survey in-person. However, it may be possible to do an online site survey if we have enough information about your site.
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Can I self-install?
Not presently. To ensure the RaiderVision system is correctly installed and connected to the alarm response centre, installation needs to be performed by our trained engineers.
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How do I monitor the alarm?
If you want to self-monitor we can arrange for you to be notified when the alarm detects activity.
The vast majority of RaiderVision customers use us to monitor the site. This means that trained operators are monitoring your site enabling you to focus on other things (like sleep!).
The RaiderVision System
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Why is RaiderVision armoured?
In the vast majority of cases, motion sensors are mounted high up: at home or in the office, they are usually at ceiling level and in a corner; on a site, they are usually at the top of a five-metre pole. This is because they are delicate and need to be kept out of harm’s way. Unfortunately, this makes them less effective, especially when used outside.
RaiderVision units are mounted 1.2 metres off the ground, because people and moving vehicles – unless they are moving very slowly – do not emit the infrared heat needed to trigger the detectors and cameras. A motion detector mounted at five metres will often miss a person or vehicle passing it.
By mounting RaiderVision units at 1.2m, which is around chest height, the units detect people and vehicles extremely accurately. In addition, thanks to the market-leading ‘dual beam’ motion detection system, it prevents false activations by animals and birds. The units are therefore armoured to withstand the rigours of construction sites and, in the three years since launch, only three cameras have ever been damaged to any degree.
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How long do the batteries last?
The batteries in each item will last, on average, around a year. What’s more, RaiderVision tells us when a battery is getting low a good few weeks before it actually dies. As soon as the system alerts us, we schedule an engineer to attend site and replace the battery – at no extra cost to you!
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How is RaiderVision armed and disarmed?
There are two main options for arming and disarming the RaiderVision system: either via a RaiderVision armoured keypad installed in a convenient location on site; or via the flexible timer feature built in to the system. Many sites have standard working hours and the system can be set to disarm 15 minutes before staff normally arrive and 15 minutes after they leave. Many sites prefer this option over a keypad.
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How loud is the siren?
At 126dB, very loud! But don’t worry, as the siren silences and the system resets automatically after 45 seconds. This is because 45 seconds is more than enough time to let an intruder know they have triggered an alarm, and short enough not to bother local residents. After all, we all know that feeling of irritation when car alarms go on for hours! The noise of the siren and the cameras lighting up is more than enough to scare more than 99% of intruders.
The Technology
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How is RaiderVision controlled?
Unlike any other modular system on the market, the RaiderVision system can be armed and disarmed either using a local keypad, via its flexible inbuilt timer system or remotely, in real time, from our control room.
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How does RaiderVision communicate?
Like other systems on the market, the cameras, keypads, smoke sensors and other equipment deployed around a site communicate back to the control unit via Radio Frequency (RF). The ¼ bar antennas on each unit allow cameras to be deployed up to 1,000m away from the control unit, as opposed to the 200m achieved with other systems. The control unit communicates to our control servers via the 2G and 3G or 4G networks.
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What is the detection range?
The detection range of a RaiderVision camera is 20m x 90°, although when installing RaiderVision cameras on scaffolding, we work to 10m to cope with issues such as cross beams.
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What about false alarms?
RaiderVision uses dual-beam technology, which means it's much more accurate than alarms that operate with a single optic detector. It's animal-immune and weather-resistant, so wildlife and strong winds will not set it off. For this reason, false alarms are very rare.
Do you need RaiderVision?
If you need RaiderVision on your site, get in touch by clicking on the link or speak to us on 03300 553 559.
RaiderVision Applications
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Can RaiderVision be used on scaffolding?
Absolutely! In fact RaiderVision cameras are installed looking along the length of the scaffolding, so that intruders cannot climb up the outside without triggering the camera. RaiderVision can do this because we use dual beam detectors. All other systems use single beam detectors, which have to be pointed inwards at the building because if they were aligned along the scaffolding, trees, traffic and bright sunny spells would create multiple false alarms.
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What are typical applications for RaiderVision?
RaiderVision is a great solution for protecting your assets, we are Compound Security Specialists, so if there is no power source or internet connection, RaiderVision is your system.
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Can I use Raidervision to protect my building site?
Yes, RaiderVision offers excellent protection for building sites. If you're looking for a security surveillance system to help keep your building site secure, RaiderVision can help.
From signage deterrents, cameras, and remote monitoring services, RaiderVision significantly reduces the probability of theft or vandalism.
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Is RaiderVision approved by insurers?
RaiderVision is insurer-approved and SSAIB certified. The SSAIB is an assessing body overseen by the Security Industry Authority (SIA), which regulates the private security industry against the Private Security Industry Act 2001. Our control room is also accredited to BS EN 50518 standard, awarded by the British Standards Institution (BSI).
What Happens If...
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I forget to arm the system at night?
No problem! Simply call our emergency line and we will arm it for you in about 30 seconds. The reverse is also possible: if a supplier arrives outside working hours to drop off materials and you don’t want to give them the alarm code, just call us and we can disarm it remotely, rearming it when they leave.
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What happens if someone comes up behind a camera and attacks it?
RaiderVision units all feature motion tamper and lost comms alerts. If a camera is moved, impacted or destroyed in a single blow – which is highly unlikely – it triggers an alert. When this happens, we request video from the unit immediately and from every other camera on the site. If the camera does not respond, or responds but with a completely different view than expected or shows an intruder, response is immediately sent to site.
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The alarm triggers in the middle of the night?
Unfortunately, many providers simply hire the equipment to the customer and leave them to deal with alarm activations. We do things differently, and here’s how:
● An alarm event occurs
● The system alerts monitoring staff within seconds and displays video
● If video shows an event is caused by false alarm, such as animal movement, flapping plastic sheeting or rubbish being blown around in high wind, the event is logged and closed down
● If the video is indeterminate, a ‘guard tour’ is requested from the system. This activates all the cameras and forwards video from each to our control room staff. If no intruder is seen on any camera, then the event is closed down and logged
● If an intruder is seen on site, response guards are immediately dispatched. If plant, equipment or materials are being attacked, the police are also called
● The response guard contacts our control room staff on arrival at site and keeps the staff informed of the situation until it is resolved and he or she is off site. A report is then created, including a link to the activation video, and forwarded to the site manager. This assumes that the intruder is no longer present and that there is no apparent damage to plant and equipment or signs of theft
● If there are obvious signs of damage or theft, or the site cannot be secured, only then will we disturb our client and request tracking devices be activated, if appropriate, or seek instruction for re-securing the site. We also notify the police.Our aim, throughout everything we do, is to take the burden of security away from our clients, empowering you to focus on what you do best!
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I want to know if the system is working or not?
If you have a keypad and you want to know the system status, you can find this information in the menu. However, as your security is very important to us, we monitor every device on every system 24/7 for faults. Another unique feature of RaiderVision is that if any device, be it a camera, keypad or smoke sensor, has a fault, the system tells us at once, enabling us to take immediate steps to rectify it and notify you if necessary.
In addition to monitoring the units for faults, our system is constantly checking each camera's efficacy and we receive regular reports on their status. This means that we're always aware when a camera has been covered, moved by staff or obscured by building materials. If we discover a problem, we call the site manager to rectify it.